Shipping

TRACKING MY ORDER

All orders will ship from our warehouse in the U.S. & Hong Kong. Upon receiving your shipping confirmation, please allow up to 24 - 48 hours to receive your tracking information (this only applies to ready-stock orders). You may track your item by clicking on the tracking number provided in the email. Please note that there will be no updates if your parcel is in transit. 

SHIPPING INFORMATION

We provide FREE SHIPPING for all orders above $80 with optional Express Shipping (Prices will vary based on your location. You may check for available shipping options for your location at checkout). We take up to 24 hours to process all orders. All cancellations should be made within this timeframe.

Orders have an estimated delivery period of within 3-5 business days for DHL Express Shipping and 5-10 business days for Standard Shipping, upon dispatch, to all countries that we deliver to. All express orders will be shipped withDHL Express. All Standard Shipping will be shipped with Direct Line shipping (passed to the local postal providers upon arrival at destination country).

We deliver worldwide to over 60+ countries, with the corresponding delivery times as listed below:

Countries

Standard Shipping

DHL Express Shipping

Middle East & U.A.E

5-10 business days

3-5 business days

Australia & New Zealand

5-10 business days

3-5 business days

Singapore & Hong Kong

5-10 business days

3-5 business days

Rest of the World

5-10 business days

3-5 business days

 

Please note delivery times to the recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.

If you can't find your shipping country in this list, do reach out to our friendly customer care team at hello@shopthousandmiles.com.

In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

CUSTOMS/DUTIES

Shop with confidence because we've got 100% of your taxes covered!

However, if you still do get taxed upon receiving your items, shoot an email our way with a snapshot of the tax receipt, and we'll get the full amount refunded to you.

Parcel returned to sender (RTS) 

In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $8.50. If you choose to opt for a refund instead, there will be a restocking fee of $10.

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