Returns & Exchange Policy

Update as of September 23, 2024: In conjunction with our Clearance Sale that begins on September 23, 2024 (4pm), we regret to inform you that any returns or exchanges request is strictly not allowed.

Update as of January 1, 2024: We’ve made the difficult decision to close our Singapore warehouse doors by December 31, 2023. Due to the limitation of our warehouse operations, we regret to inform you that we will no longer be able to accept returns or exchanges for orders made within Singapore.

Read here for returns and exchange policy applicable for orders made before December 20, 2023.

FAQ

PRODUCT DEFECTS

We're so sorry the order you received was less than perfect. We do have a strict quality control process in place however, a few may have slipped through the cracks. 

In the event where you you receive damaged goods or if there’s a manufacturing defect on the item(s) that we have shipped out to you, please email us a clear picture of the defect to hello@shopthousandmiles.com within 7 days from the date the product was received so that we can assist you in a timely manner.

WRONG ORDER 

We understand it can be frustrating to receive the wrong order. Please send in an email at hello@shopthousandmiles.com with a photo and your desired products, our team will guide you through the process.

ORDER AMENDMENTS

We work very quickly to process all our orders. Please notify our customer support team with your order ID and email within 24 hours via email at hello@shopthousandmiles.com   

However, we cannot guarantee that your order can still be amended as it may have been processed within 24 hours and if that’s the case, we are unable to allow any changes. Please check our size chart carefully before you place an order.

ORDER CANCELLATIONS

If you wish to request for a cancellation of your order prior to dispatch, please email us at  hello@shopthousandmiles.com within 12 hours upon placing your order. If your order has been fulfilled before the 12 hours' time frame, we will not be able to proceed with the necessary cancellations. Anything past 12 hours will not be eligible for cancellation.

We cannot guarantee that your order will be canceled upon request as our Fulfillment Team works very quickly in processing all our orders.

ALL OTHER QUERIES

Please view our FAQs page, Contact Us or email us at hello@shopthousandmiles.com for us to assist you further.