You may track your item by clicking the tracking number provided in your email or through our Tracking Page.

Please contact our customer success team at hello@shopthousandmiles.com if your order has not arrived after the estimated shipping time.

You can only use one promotion code at a time (unless stated otherwise). This also means that a personalized promo code cannot be used during an on-going promotion.

Once you have selected the items for your order, click on the shopping bag icon and start the checkout process.

On the checkout page, you‘ll see a field that says PROMO CODE.

Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY.

You can only use one promotion code at a time (unless stated otherwise), and you can’t apply a promotion code after you've submitted your order.

We accept payments via PayPal, Visa, Mastercard, AMEX credit cards and debit cards.

You cannot change or cancel your order after it’s been placed. Having second thoughts? You can set up a return once your order has been delivered.

We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

Shipping times are available here. Please note that the shipping times are estimates, as we cannot guarantee that a parcel won’t encounter delays within the network.

Express shipping is unavailable for the time being.

Sorry, we do not ship to P.O. Boxes or rural postal codes and zip codes in Asia at this time.

Sorry, we do not ship to APO/FPO/DPO addresses in Asia at this time.

Once your parcel has been shipped out, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. However, if you’re facing difficulty tracking your parcel or if you have not received a shipping confirmation email after 3 business days, please get in touch with us at hello@shopthousandmiles.com.

Usually when a parcel is in transit, the tracking status will be stagnant. However, if you have concerns regarding your parcel, feel free to reach out to us at hello@shopthousandmiles.com for us to further assist you with your order.

In a case where you did not manage to receive your order due to failed delivery, please reach out to us via email at hello@shopthousandmiles.com. Note that a fee of $10 will incur if you opt for a re-shipment or a cancellation.

We offer easy returns and exchanges on any order within 30 days of purchase (excluding Clearance Items and Gift Cards). Please go through our detailed Returns & Exchange Policy. For further clarification, do reach out to us via hello@shopthousandmiles.com.

As our amazing fulfilment team manually fulfils all orders, any mishaps could be a human error. Nevertheless, we are committed to making things right. Please drop us an email at hello@shopthousandmiles.com for us to assist you with this.

We understand it can be frustrating to receive the wrong order. Please submit a photo through our return portal and select your desired outcome. Alternatively, you could send in an email at hello@shopthousandmiles.com and our team will guide you through the process.

We're so sorry the order you received was less than perfect. We do have a strict quality control process in place however, a few may have slipped through the cracks. 

In the event where you you receive damaged goods or if there’s a manufacturing defect on the item(s) that we have shipped out to you, please email us a clear picture of the defect to hello@shopthousandmiles.com within 7 days from the date the product was received so that we can assist you in a timely manner and we can replace the item for you. 

Please refer here for our returns & exchange policy. 

To initiate a refund or an exchange, please get in touch with us at hello@shopthousandmiles.com. We offer easy returns and exchanges on any order within 30 days of purchase (excluding Clearance Items and Gift Cards).

Please reach out to us at hello@shopthousandmiles.com and our friendly customer success representative will be happy to assist you within 24 - 48 hours.