While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs & duties upon dispatch, we cannot guarantee that your parcel will be free from customs and duties once they arrive as Thousand Miles has no control over these charges as it varies from country to country.
Orders delivered to the UK and to European countries will automatically have VAT (Value Added Tax) added at checkout. This is in line with new laws that came into effect on January 2021, requiring that all goods sold to UK and European countries are subjected to 20% VAT. The VAT collected at the point of sale will be remitted to HMRC.
We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
Please ship it to somewhere where someone will be able to sign off for you if you're not around as the parcels require signature for the courier to release the parcel.
In cases where they are unable to deliver it to you, please give the courier a call to rearrange for a re-delivery or a pick up, whichever more convenient for you.
For urgent orders, please select EXPRESS shipping option during checkout. Charges apply.
Delivery & Tracking
All of our items ship in 24 hours. Shipping time available here. Note that shipping times are estimates only depending on country's customs jurisdiction.
You will receive an email with the tracking number once your order dispatches from our fulfilment centre. If you have issues with your order, please email us at firstname.lastname@example.org .
All orders will be dispatched within 1 working day. If you do not receive your email with the tracking number within 5 working days upon placing your order, please email us at email@example.com so we can rectify the issue for you.
Once your order has been fulfilled and dispatched, you will receive an email with the tracking number. Do check your "Promotions" inbox or "Spam" for the email. If you're unable to locate the email, please email us at firstname.lastname@example.org so we can assist you with this.
Yes you can but only within 24 hours upon placing your order. Terms and conditions apply.
As all of our orders are manually fulfilled by our amazing fulfilment team, we believe that this is a human error but we are committed to make things right. Please do email us at email@example.com for us assist you with this.
We're committed to serve you so please do not worry about this. Do email us at firstname.lastname@example.org for us to rearrange for the right order to be sent your way as soon as possible.
Please make a new order as we are not able to add on item to existing orders.
We do have an extremely strict quality check in place but sometimes some will slip through the cracks but don't worry. We'd be more than happy to send you your replacement item so please do take a picture of the defect and email it to us at email@example.com.